Refund Policy

MyNomadToolkit is a product and service brand operated by Go Helvetia LLC, a Wyoming limited liability company with its principal mailing address at 30 North Gould Street, Suite R, Sheridan, WY 82801, United States (“Go Helvetia,” “we,” “us,” or “our”). MyNomadToolkit sells digital communications products that are typically provisioned immediately after successful payment or eligible free checkout. This Refund Policy explains when refunds are available. The 30-day window and the charges retained are the same for every service we sell. 1. The 30-day refund window You may request a refund only during the first 30 days from the start of the paid period. If you request a refund inside that window, we retain: a. one month of service at the monthly rate — for an annual plan, one twelfth of the annual fee. This covers the carrier or supplier's first month; and b. the payment-processing fees on both the original charge and the refund (Stripe's standard US card rate of 2.9% + US$0.30 each). The processor does not return the fee it took when you paid, and it charges a fee again to process the refund. The remainder is returned to your original payment method. The exact amount is shown in your dashboard before you confirm and is recalculated on our servers from the order and payment records — never from a browser-submitted total. After 30 days from the start of the paid period, no refund is available for any service. You may still cancel: the number, subscription or service is released, but no money is returned. This applies to numbers, fax, eSIM plans, data top-ups and add-ons alike. 2. Cancelling a number You may cancel an active number from your dashboard. Cancelling releases the number with the carrier and stops the associated subscription. Inside the first 30 days the refund is calculated as in section 1; after 30 days the cancellation is recorded with no refund. Release of the number determines the cancellation: if the carrier cannot release the number, the cancellation fails and no refund is issued. Our support team will help. 3. Failed provisioning If we accept payment but cannot provision the purchased number, fax capability, eSIM or add-on because of an error on our side or an unrecoverable partner failure, contact billing@mynomadtoolkit.com. We will complete delivery, issue a comparable replacement, or refund the amount paid for the undelivered item. This delivery-failure remedy applies even outside the 30-day window because you paid for something we did not deliver. 4. eSIM, data top-ups and other one-time digital goods Once an eSIM is delivered or issued, a data top-up is applied, or another one-time digital good is delivered, it is non-refundable, even if it is unused. Top-ups are non-refundable. If we cannot deliver a usable eSIM because of our error or an unrecoverable supplier failure, we will complete delivery, issue a comparable replacement, or refund the undelivered amount. After 30 days, no refund is available for any service. 5. Free and fully discounted orders Orders paid entirely with a promotional code have no cash value and no refundable amount. Cancelling such an order releases the number or service and closes the subscription. 6. Recurring subscriptions Paid plans renew according to the term shown at checkout unless cancelled. We send a renewal reminder at least seven days before an automatic renewal, stating the renewal date and the amount that will be charged. If a renewal charge fails, we keep the service active for up to 30 days while we retry the charge; if it remains unpaid, we release it. Cancelling a number cancels the associated subscription immediately, so nothing further is charged. You may cancel renewal alone, without a refund, to keep the service until the end of the paid period. 7. Repeated cancellations Two consecutive cancelled-and-refunded orders may make your account ineligible to order further numbers. We may decline new orders for such an account. 8. Chargebacks Please contact billing@mynomadtoolkit.com before initiating a card dispute so we can investigate quickly. Unfounded chargebacks may lead to account suspension. 9. How to request a refund Use the cancel control in your dashboard, or email billing@mynomadtoolkit.com with your account email, order id, and a short description of the issue. We aim to respond within a reasonable business timeframe. 10. Contact Go Helvetia LLC 30 North Gould Street, Suite R Sheridan, WY 82801 United States Billing: billing@mynomadtoolkit.com Document revision: 2026-10-31-e911-v2