How monthly allowances work on an annual plan

Understand shared usage, monthly resets, and the difference between fax pages and transmission minutes.

Annual billing and monthly usage measure different things. You pay for a year of service, while the included allowance resets each month.

What is included

Phone includes 50 shared incoming and outgoing minutes each month. Fax includes 50 shared incoming and outgoing transmission minutes each month. The combined plan includes both allowances separately: phone use does not use the fax allowance, and fax use does not use the phone allowance.

A fax minute measures time spent transmitting. It is not a promise of a particular page count. A simple text page and a detailed scanned page may take different amounts of time to send.

Monthly resets

Allowances follow calendar months in UTC. Unused allowance does not roll over. The annual renewal date and the monthly reset date are separate; changing an annual renewal preference does not change the calendar-month usage window.

Why available usage can change during a session

The service reserves allowance when a call or fax starts so simultaneous requests cannot each claim the same remaining minutes. The final status is used to settle the session. You may see available usage reduced while a transmission or call is still in progress.

Avoid starting several repeated attempts while waiting for an outcome. First check the history and allow the current session to finish.

Reaching the limit

There are no automatic overage fees in the advertised plans. New usage is checked against the remaining allowance, so keep an eye on the dashboard if you depend on the number for a busy period. The included quota is designed for light, regular use rather than an unlimited call or fax service.

Review the current pricing page and your dashboard before planning a high-volume workflow.