One number for phone and fax: using incoming modes

A combined number is convenient when you want one contact detail for calls and documents. The important setting is its incoming mode: it determines how the service answers an incoming connection.

Voice mode for everyday calls

Choose voice when you expect people to call. Save your supported forwarding destination, then test that an incoming call reaches the phone you want to answer. Changing mode does not remove your combined plan or create a second number.

Fax mode for receiving documents

Switch the number to fax reception before someone sends you a document. Tell the sender that the number is ready, and check your fax history after transmission. Once the receiving window has finished, switch back to voice if you expect ordinary calls next.

1. Agree on a time with the sender.
2. Open your number settings and select fax as the incoming mode.
3. Save the change before asking them to send.
4. Check for the incoming fax and its delivery status.
5. Restore voice reception when you are finished.

Avoid a common misunderstanding

Having phone and fax on the same number does not mean every incoming connection is automatically identified and routed as the right type. People calling during a fax receiving window will encounter fax reception. Coordinate mode changes with anyone expecting to contact you.

Two separate allowances

The combined plan has a monthly phone allowance and a separate fax transmission allowance. Incoming and outgoing usage share the allowance within each service. Review both in the dashboard when planning your work.

Choose your default incoming mode around the way you normally receive contact, and switch deliberately for the other service.